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FAQs – Frequently Asked Questions
Q. Are your jewelry gemstones all natural or synthetic?
A. All gemstones are natural unless specified in the description.
Q. Do you sell real silver and gold or silver and gold plated rings?
A. Unless specified in the description all rings are made of real silver and gold. The karats are specified in both the description and stamped on the ring itself.
Q. Will I get an appraisal with my jewelry purchase?
A. Every finished jewelry purchase of $1,000 or more comes with an appraisal at no additional cost by request only. There is a charge of $35 for rings under $1,000.
Q. Do you offer ring sizing?
A. Yes, I do offer ring resizing free of charge up to 2 sizes. $25 up to 4 sizes.
Q. Will you gift wrap my order?
A. Each jewelry item will be sent in a gift box or pouch. Gift wrapping, however, is not available at this time.
Q. Do you accept other forms of payment besides paypal?
A. Yes, I accept all major credit cards, debit cards, and prepaid debit cards.
Q. How soon can I expect my shipment?
A. Once payment is verified I will ship your item within 2 business days. I use Priority Mail via the United States Postal Service. I will provide you with a tracking code. Delivery time is approximately 5-7 business days.
Q. Do you offer a return policy?
A. Yes, if you are not completely satisfied with your purchase you may return the item within 3 business days of delivery. For complete details please review our return policy page.
Q. Why do you measure jewelry in millimeters?
A. The millimeter is the standard unit of measurement for jewelry dimensions. By using millimeters, I can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry’s dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches
Q. What determines the price of a diamond?
A. A diamond’s value is determined by its carat weight, color, cut and clarity. For further information about diamonds please refer to the 4 Cs Diamond Guide section on our website.
Q. What is the difference between white gold and platinum?
A. White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.
Q, What colored gemstones are considered precious?
A. Rubies, sapphires and emeralds are precious gemstones. All other gemstones are referred to as semi-precious.
Q. What is the difference between natural and lab-created stones?
A. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature’s natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.
Q. How do I clean my jewelry?
A. You can have it professionally cleaned or try this home remedy. Fill pot with water and dish soap, sumerge jewelry in a metal strainer. Bring water to a boil. Simmer for 20 minutes. Drain and let air dry cool. Rinse in cold water. Results – Sparkling Clean Jewelry. Excludes Pearls and Opals. For these type of gemstones use the following:
- Clean with a soft dry or damp cloth.
- Rub periodically with olive oil dampened cloth.
- Do not soak, use mechanical cleaners, or allow to come in contact with harsh cleaners.
- Opal is softer than many other gems and should be stored carefully to avoid being scratched by other jewelry. It should be protected from blows.
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